These Terms of Service (“Terms”) constitute a legally binding agreement between you and The Valeo Experience Inc (“The Valeo Experience”, “we”, “us”, or “our”), a company incorporated in St. Vincent & the Grenadines. By creating an account or using our platform, you confirm that you have read, understood, and agreed to these Terms and our Privacy Policy.
The Valeo Experience is a digital mental health platform that facilitates access to psychological services provided by Dr. Jozelle M. Miller, PhD, including:
Our platform facilitates session scheduling, secure messaging, payment processing, and clinical documentation. It does not provide emergency mental health services.
To use our platform, you must:
Our services are available primarily to individuals in the Caribbean region, though we may serve clients internationally at our discretion.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:
We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent purposes.
Sessions conducted through our platform constitute telehealth services delivered via secure video conferencing (Google Meet). By booking a session, you acknowledge that:
Session fees are displayed on our platform and are charged in USD. Payment is processed securely through WiPay, our Caribbean payment gateway. Fees are due at the time of booking or as otherwise indicated at checkout.
If a payment is declined, your appointment will not be confirmed. Please contact us to resolve payment issues prior to your scheduled session time.
We reserve the right to modify our fees at any time. Changes will be communicated with reasonable notice prior to taking effect.
In the rare event that Dr. Miller must cancel a session, you will receive a full refund or the option to reschedule at no additional charge.
Approved refunds are processed within 5–10 business days to your original payment method, subject to WiPay processing timelines.
All communications and health information shared through our platform are treated as strictly confidential in accordance with professional ethics standards and applicable law. Information may only be disclosed in the limited circumstances outlined in our Privacy Policy, including imminent risk of harm to self or others, or as required by law.
You agree not to:
Violation of these conduct standards may result in immediate account suspension and, where appropriate, reporting to law enforcement.
All content on this platform — including text, graphics, logos, and software — is the property of The Valeo Experience Inc or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our express written permission.
Assessment tools, worksheets, and resources provided through the platform are for your personal use only and may not be shared or republished.
Our platform is provided “as is” and “as available” without warranties of any kind, whether express or implied. We do not warrant that the platform will be uninterrupted, error-free, or free of viruses or harmful components. We do not guarantee specific outcomes from any psychological or coaching service.
To the fullest extent permitted by applicable law, The Valeo Experience Inc shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform or services, including but not limited to loss of data, loss of income, or emotional distress. Our total liability to you for any claim shall not exceed the total amount paid by you for services in the three months preceding the claim.
These Terms are governed by and construed in accordance with the laws of St. Vincent & the Grenadines. Any dispute arising from or relating to these Terms shall first be subject to good-faith negotiation. If unresolved, disputes shall be submitted to the courts of St. Vincent & the Grenadines, which shall have exclusive jurisdiction.
We may update these Terms from time to time. When we do, we will update the “Last Updated” date and notify registered users by email for material changes. Continued use of the platform after any update constitutes acceptance of the revised Terms.
The Valeo Experience Inc
Kingstown, St. Vincent & the Grenadines
Email: thevaleoexperience@gmail.com
Phone: (784) 498-7772